What is your chargeback fee structure?

Quaife.net imposes a chargeback fee on merchants when a chargeback is filed. This fee is intended to cover the administrative costs of investigating and handling the chargeback. The exact amount varies depending on your payment method and acquirer, but it typically ranges from EUR 5.00 to EUR 25.00 per chargeback.

In some cases, the fee may be waived if you win the chargeback dispute. However, merchants are generally responsible for the fee regardless of the outcome unless otherwise specified by us.

To minimise chargeback fees, it's important to monitor and address disputes quickly, implement fraud prevention measures, and provide excellent customer service to avoid unnecessary chargebacks.