How can we help?

Getting Started with the Payment Gateway

• How do I integrate the payment gateway with my website or app?
• What are the fees associated with using our gateway?
• What are the requirements to start using our gateway?
• How do I sign up for an account?
• Where can I find my Customer ID?
• How much does it cost to use a Merchant Account with Quaife.net?

Account Management

• How do I manage multiple users on my account?
• How do I close or deactivate my account?
• What to do if I've forgotted my login/password?
• How can I change my payment processing options?
• How do I update my account information?
• How do I log in to the Quaife Gateway?

Transaction Processing

• What are the common error codes and their meanings?
• How can I view and track my transaction history?
• Can I cancel a payment after it has been processed?
• Why did my payment get declined?
• What should I do if a transaction fails?
• What payment methods do you support?

See all 7 articles

Security and Compliance

• What fraud prevention tools available?
• What is 3D Secure (3DS) and how does it work?
• Is Quaife.net PCI DSS compliant?
• What security measures do you have in place to protect customer data?
• Is my payment data secure?
• Can Quaife.net help protect against fraud?

Fees, Billing, and Settlement

• How can I access my billing history or invoices?
• Are there any hidden fees or additional charges?
• Can I change my payout schedule?
• How do I receive the settlements/payments?
• What are the transaction fees for different payment methods?
• How soon will I get my money after the transaction is processed?

Integration and Developer Support

• What are the common integration issues and troubleshooting tips?
• How do I integrate the gateway with my website?
• How do I find the Quaife API Documentation?

Disputes, Chargebacks, and Refunds

• How long does it take to process a refund?
• Can I issue partial refunds or only full refunds?
• What is your chargeback fee structure?
• How do I respond to a chargeback?
• What is a chargeback and how can I prevent them?
• What if I have to issue a refund or reversal?

International Payments (MCP)

• How does the gateway handle currency conversion?
• Are there additional fees for international transactions?
• How do I set up multi-currency payments?
• What currencies does Quaife.net support?
• Can I accept payments from customers in other countries?
• Where in the world is Quaife.net available?

Support and Troubleshooting

• What to do if I encounter a technical issue?
• Is phone support available?
• Where can I find help for specific error messages?
• How do I contact customer support?
• What are your hours of support?

Additional Features and Tools

• Does Quaife.net offer payment links?
• What recurring and subscription features does Quaife.net offer?

Customisation & Branding

• Can I customise the payment page to match my brand?

Updates and Maintenance

• How will I be notified about scheduled maintenance?
• Will I be notified of any unexpected problems/issues?

Integration

• ★ Pre-Authorisation/Capture vs Purchase: What is the Difference?
• DevCode (PaymentIQ) - PAYON Config
• DevCode (PaymentIQ) Config
• Quaife.net Error Code Guide

General Information

• Card Brand Detection
• Quaife Gateway User Types

Chargeback and Fraud

• ★ Chargebacks vs RDRs - Verifi and Ethoca
• ★ Strong Customer Authentication & 3D Secure
• Internal Risk Checks within the Payment Gateway
• MasterCard Chargeback Procedure
• Visa Chargeback Process (VCR)